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A mobile wallet is a digital way to carry your NCB debit card information on your mobile device. Instead of using your physical card to make purchases, you can pay with your smartphone, tablet, or smartwatch.
Before using a mobile wallet service, check the security measures it provides to protect your card information. With some mobile wallets, your full card number is not visible to merchants during a purchase. Additionally, some wallets allow you to disable the service if your card or device is lost or stolen.
Tokenization creates a unique, randomized set of numbers for each transaction, ensuring your actual card number is never used from your phone. For added security, enable Fingerprint/Touch ID/Facial Recognition features on your smartphone. You may need to contact your bank to confirm activation.
North Central Bank supports the following mobile wallet services:
Mobile wallet payments can be used at most locations that accept Mastercard, including the majority of U.S. retail locations. Refer to your local carrier for additional details.
Yes, you can add multiple cards. Apple devices allow adding up to 12 cards on newer models, while Android devices have no limit. You can select a default card or choose from multiple cards. Samsung Pay supports various types of cards, including credit, debit, and store credit cards. There is no limit on the number of gift cards you can add to Samsung Pay.
Yes, you can add your NCB Debit Card on up to 10 Apple devices. Please note that your Card must be added to each device separately. You can place your Card on up to 5 Android devices. There are no restrictions on adding the same payment card to multiple devices. For example, if you and your spouse share a debit card, you can add the card to both devices.
To pay with your mobile wallet at a point of sale terminal, open your card and hold your phone near the terminal. You may feel a vibration as the transaction goes through, and you'll see a “Done” or “Checkmark” indicating the payment was successful.
If your device or NCB Debit Card information is lost, stolen, or compromised, call North Central Bank immediately to suspend service. For iPhone or iPad users, you can use the Find My iPhone app to temporarily suspend or permanently remove payment capabilities from your device, even if it's offline. To reactivate your NCB Debit Card(s) after suspending, unlock your device and enter your Apple ID passcode when prompted.
You can also manage your cards through icloud.com/settings.
To remove your NCB Debit Card on an iPhone (6 or later), iPad Air 2, or iPad mini 3:
For Apple Watch, go to "Wallet," select your card, and tap "Delete." You can also use the Apple Watch app on your iPhone to remove the card.
For Android, open the Google Pay app, select your account, choose the card you want to remove, scroll down, and tap "Remove Card."
Merchants can process returns like any other return. Some may require you to show the physical card or an image of the card on your phone. When returning a purchase made with Apple Pay, you may need to provide the last four digits of your Device Account Number instead of your card number. To find these digits, check the "Wallet & Apple Pay" section in your device's settings.
If you're experiencing issues, please contact the support for Apple, Google, Samsung, Fitbit Pay, or Garmin.
Yes, you can enable and customize push notifications in your settings.
You can change the address, email or phone number you use for paying within the apps at any time. Go to Settings> Wallet & Apple Pay to update your information. To update the billing address for a card, go to Settings> Wallet & Apple pay, tap a card, and then tap the billing address.
No. Your device account number is connected to your new NCB Debit Card number automatically. You can use your Card in Mobile Wallet to make transactions before receiving your new plastic card.
Although mobile wallet is provided by North Central Bank free of charge, you may be charged access rates depending on your mobile carrier. Web access is needed to use mobile wallet. Check with your service provider for details on specific fees and charges.
Google, Google Pay, and the Google Pay Logo are trademarks of Google Inc. Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay, Touch ID, and Apple Watch are trademarks of Apple Inc. ©2017 Samsung Electronics America, Inc. Samsung, Samsung Pay, Samsung Gear, Galaxy S, and Gear S (and other device names) are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Samsung Pay is available on select Samsung devices.
